“Huwag kang matakot. ‘Di mo ba alam nandito lang ako sa iyong tabi? ‘Di kita pababayaan kailanman.”
It’s refreshing to hear Eraserheads’ iconic song “Huwag Kang Matakot” with a new perspective. Echoing its renewed commitment for customers, PLDT Home recently releases a new rendition of the song – originally composed by vocalist Ely Buendia – and brings a broader meaning to its message: “We are here for you.”
For 96 years, PLDT Home has kept generations of families connected, enabling them to connect, create, and chase their dreams. This year, PLDT Home reiterates its message of commitment to provide reliable technologies and services so that families can enrich their lives and build meaningful connections at home.
Watch the heartwarming video here.
A New Year’s Message of Support
“As we face a new year, PLDT Home delivers a timely and uplifting message of support signifying its promise to provide stronger and meaningful connections for every family it serves. PLDT Home is here for you, keeping you connected, especially in the moments that matter the most,” said Jeremiah de la Cruz, PLDT Senior Vice President and Head of Home Business Group.
In the video, PLDT Home aptly plays the 90s iconic song “Huwag kang Matakot” by Eraserheads, which emphasizes what the brand’s message of “We are here for you” truly means.
The song’s reassuring lyrics fits perfectly as it emphasizes the true meaning and importance of a family’s presence and support.
The latest PLDT Home video highlights the love and support of a Filipino family – from a father encouraging his son as he calls him before a nerve-wracking exam; a mom comforting her daughter challenged by cyberbullying; a daughter who has access to her family’s security camera and was able to keep her mom safe from harm; a son who cheers up his sick mom by spending time with her on a video call; and a family showing 100% support for each other despite the distance.
Through all these scenarios, PLDT Home is seen as the connection powering every member of the family.
Digital Innovations
PLDT Home’s customer-centric initiatives are evident in its products. Delivering the country’s fastest internet speeds of up to 10 Gbps with Fiber Gigabit and offering the best value for money broadband services such as the Fiber Unli All, PLDT Home continues to introduce innovations to make its digital services more accessible for Filipino households.
Most recently, PLDT Home also pioneered the world’s first-of-its-kind hybrid modem, “Always On,” which automatically switches a customer’s connection from fiber to LTE in case of downtime and creates an automatic service request for customer’s convenience.
With enhanced customer care programs, PLDT Home also takes a step further in providing personalized support whether through its frontline or digital channels. PLDT Home has also introduced a Cebuano language support on 171 and aims to deliver faster services for customers with new AI-assisted programs. Customer care support has also been made accessible online and offline, especially in the rural areas.
All these initiatives are aligned with PLDT’s commitment to provide reliable services and elevate customers’ overall digital experience at home.
